Help Center

How Can We Help You?

Shipping destinations:

  • We ship both locally and domestically.

 

Shipping times:

  • Orders within Louisville, KY can very well expect same day delivery but it is not guranteed.
  • In 3-10 business days is when your order is expected to be delivered if ordering domestically. 
  • Shipping time might vary depending on location, shipment method and other factors.

 

Shipping cost:

  • Choice of either economy or standard shipping.
  •  Full price will be displayed at checkout. 

 

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You can select your preferred secured payment method at checkout.

  • We accept secure payments for both local & domestic customers via Credit Cards, Debit Cards & PayPal. 
  • We do not accept offline Cashapp. Payments must be made through online store.  
  • Payment plans available for orders over $50 through the ShopPay App

 

DestinedGen accepts returns on a case-by-case basis. 

However, your 100% satisfaction is important for us. 

  • If a product is damaged or was faulty upon a delivery - we offer 100% refund minus shipping costs. A refund case will need to be opened.  
  • To be eligible for a refund, goods must be damaged or mislabeled with proof of this and a proof of purchase. For support, please email us at the.family@destinedgen.com with the subject 'Refund' and include your order number, name and the reason for wanting a refund along with images of the product.
  • If your refund is approved, your payment will be credited back to your original payment method depening on Federal Holidays, Day of the week, and your banking institution. 

Signing up to our email list makes you an offical DG Family Member. As a family member you will be granted: 

  • First dibs on new products 
  • First dibs on new discounts
  • Information on upcoming events
  • Special Offers 
  • Birthday Offers 
  • Staying in the know about cool stuff
  • And more incentives

 

To become a family member just subscribe by entering your email in the bar at the bottom of the website and we will send you an email confirming your joining.